Terms of Service for Trade Customers

GreenerRoute.com is a trading name of Bello Group Limited, company number 10740764, registered office Station House, Station Approach, East Horsley, Leatherhead, KT24 6QX, United Kingdom.

This page was last updated on 9 August 2026.

These terms apply only to trade and business customers — that is, customers buying for purposes related to their trade, business, craft, or profession, and registered with us as a trade account. If you are buying as a consumer for your own personal use, our standard Terms and Conditions and Delivery and Returns Policy apply instead, and nothing in this document removes or reduces your rights as a consumer under those terms.

1. Payment is due via BACS, net 30 days from the date of invoice, on approved credit accounts. A proforma invoice is issued automatically when you place your order; our bank details appear on screen at checkout and on your confirmation email. If you do not receive a confirmation email, please check your spam folder or contact admin@greenerroute.com.
2. Our products may not be resold on third-party marketplaces such as Amazon or eBay.
3. Products may not be altered or repackaged. Please contact admin@greenerroute.com if you have questions — some brands have strict requirements around this.
4. We reserve the right to decline to sell any goods.
5. Prices shown exclude VAT, which is applied at the current rate at checkout.
6. There is no minimum order value. UK mainland orders over £100 (excluding VAT and delivery) are carriage paid. Orders under £100 (excluding VAT and delivery) are charged £4.50 delivery for orders under 2kg, and £8 for orders up to 30kg. International delivery is quoted individually.
7. International order postage is quoted once you place your order.
8. Please order in the pack sizes shown where indicated, to help us process orders efficiently. If pack sizes are too large for your business, contact admin@greenerroute.com and we can look at arranging a smaller order.
9. Delivery is via Royal Mail or courier, normally on a 24-hour service. Orders placed before 11am Monday–Friday are normally dispatched the same or next working day, typically arriving within 1–2 days; this is not guaranteed, particularly during busy periods or for large orders. If you need an order urgently, contact admin@greenerroute.com and we will do what we can to help.
10. We take reasonable care to keep your details secure throughout the order process, but cannot be held responsible for loss caused by unauthorised third-party access outside our control.
11. We cannot be held liable for failed deliveries caused by inaccurate address details you provided. Please check your order and confirmation emails carefully.
12. Returns of unwanted goods: we can offer a refund or exchange for an item returned within 14 days of delivery, provided you notify us by email within 7 days of receipt. Unless the item is faulty, return postage is your responsibility. Goods must be returned unused, undamaged, and in original packaging for a full refund; items returned used or damaged may not be eligible for a refund or exchange.
13. Cancellations should be made in accordance with, and are subject to, this returns policy.
14. Faulty or damaged goods: if an item reaches you faulty or damaged, please contact us as soon as possible so we can arrange a refund, credit note, or replacement. This is in addition to, and does not limit, any rights you may separately have under the Sale of Goods Act 1979 in respect of goods not of satisfactory quality or fit for purpose. [CONFIRM: the previous version referenced a 90-day cut-off tied to PayPal’s own buyer protection window — that’s a PayPal policy, not a limit on your right to raise a fault with us directly, so it’s been reworded; let me know if you’d like a specific internal time limit for raising faults instead.]
15. We reserve the right to decline a refund where we, or the product manufacturer, reasonably believe the product has been misused.
16. Items returned as faulty may be sent for testing; if no manufacturing defect is found, the item will be returned to you at your cost.
17. Please let us know within 30 days of dispatch if an item has not arrived — after this it becomes significantly harder to trace a package with the courier.
18. If a parcel is taken to a local Post Office or depot for collection, it is your responsibility to collect it before it is returned to us. We can re-send a returned-as-uncollected order at your cost for the additional postage, or refund you minus the original delivery cost.
19. If you place multiple orders to the same address, we may combine them into a single delivery where appropriate; delivery charges already incurred remain payable.
20. If a parcel is returned to us due to a failed collection or an incorrect address you provided, any return costs we incur may be deducted from your refund.
21. All products are subject to availability, and we may change a product’s price at any time before you place an order.
22. Goods remain the property of Bello Group Limited until paid for in full.
23. We reserve the right to cancel an order placed against an incorrect price shown in error.
24. We may update these terms from time to time; the current version in force is the one published on this page at the time you place your order.
25. These terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the courts of England and Wales.
26. These terms do not affect any statutory rights you have that cannot lawfully be excluded or limited by agreement.

Contact us

Email: admin@greenerroute.com
Bello Group Limited (t/a GreenerRoute), Big Yellow Storage, Ellesfield Avenue, Bracknell, RG12 8HH, United Kingdom